Missing or clunky loyalty program
Repeat purchase is the metric. Points are just the mechanism.
LoyaltyHQ measures the first and configures the second, an all-in-one retention marketing platform for ecommerce brands, run with a forward-deployed marketer.
The problem
Points that live apart from everything else
Loyalty status, purchase history, and browsing behavior often sit in separate systems that never sync. A customer twenty points from VIP status won't get a nudge, because the loyalty app has no way to tell the email platform.
What we hear from brands
loyalty is constrained by rigid tiers and poor integrations with the rest of our stack
siloed tech stack, loyalty and subscriptions and on-site can't talk to each other
no infrastructure to power personalized tiers, everything is stitched together by hand
The new way
A dedicated marketer who ships the program
Every LoyaltyHQ account includes a forward-deployed marketer who migrates loyalty data, rebuilds flows, and runs the weekly strategy calls that actually turn ideas into launches. Standard migrations run two to four weeks, and billing starts only once the switch is complete.
33.6%
increase in email and SMS campaign revenue (Coolibar)
62%
increase in flow revenue within two months (Coolibar)
8.6x
campaign revenue growth after unifying two regional accounts (Sena)
How it works
How the switch to LoyaltyHQ actually works
You grant access
Give your LoyaltyHQ forward-deployed marketer access to your current stack and approve the migration plan. That is the extent of the lift on your side.
Your old stack stays live
Nothing goes dark. Your existing tools keep running while your marketer rebuilds data, flows, and campaigns behind the scenes, including domain warm-up for deliverability.
You go live on your timeline
Growing brands are typically ready in two to four weeks. Complex, nine-figure setups take three to seven weeks. Either way, your marketer handles 99% of the work.
The platform
Why the data model is the product
Most platforms bolt commerce concepts onto a generic contacts table. LoyaltyHQ starts from orders, catalog, and behavior, which is why segmentation, recommendations, and site personalization read the same customer rather than three approximations of one.
Your forward-deployed marketer
The person who actually does the work, not just advises on it
Your forward-deployed marketer does not hand you a strategy deck and disappear. They build the migration, design the flows, run the A/B tests, and stay reachable in a shared Slack channel the whole time.
Done-for-you migration, flows, and A/B tests
Shared Slack channel for real-time questions
Included with every subscription, no extra fee
Replace your stack
The agency-plus-tools model, retired
Paying an agency retainer to operate a pile of disconnected tools is a common pattern, and a costly one to maintain. LoyaltyHQ replaces both halves: the point solutions and the outside execution team, with one platform and a dedicated marketer built in.
A question worth asking your current vendor
Ask what they would build for you next month. If the answer is a help article, the comparison is already made.